Booking Information
Costs
One of the advantages for our members is that places are free on most of our courses. We do however charge for specific courses. Included in the cost of our courses are refreshments, lunch (full day courses only) and all training materials.
Access
We try at all times to book venues with suitable accessibility; sometimes this is not always possible. Please contact us prior to booking if you require specific access.
Booking
Early booking is advised to ensure places. Each course will contain a maximum of 12 and minimum of 6 delegates ensuring adequate participation. Please complete the enclosed booking form and return to us as soon as possible. You will be sent a letter stating that a place has been reserved with further details on your chosen course and an invoice for payment (fee paying courses only) Bookings will be confirmed in writing once we have received payment of fees. If training is oversubscribed you may be given alternative dates or placed on a reserve list.
Cancellation
As our organisation relies on funding we operate a cancellation charge of £10 per person for all free courses. This charge applies if notice of cancellation is received less than 7 working days before the course start date or in the case of non-attendance. We reserve the right to keep full payment of fees on fee paying courses if cancellation is given less than 48hrs prior to start of course. Notice of cancellation can be made by phone, email, fax or post.
In the event of us having to cancel a course due to low numbers we will do so at least 5 working days prior to the course. If the course is cancelled due to illness of the trainer we will endeavour to contact you as soon as possible prior to commencement of course. Please understand this may not always be possible. If the course cannot be rescheduled at a suitable time then any fees paid will be returned.
Data Protection Act 1998
Please be assured that the information you give us is held and processed by CVS NL staff only. The forms are kept manually and only statistical data is added to our database. The information on the forms is used for administration of the training and for monitoring future training timetables.
